Frequently Asked Questions


1. How long will it take?

The majority of texts under 2000 words will be translated within 48 hrs of the job starting. We will respond to your submission within 24 hours and assign the job to an editor. They may have some questions for you, please check your email regularly to enable us to complete the job quickly.

2. How do I pay?

We will send you an invoice to pay by PayPal. You do not have to have a PayPal account, you can pay via credit or debit card using the PayPal payment portal.

3. How do you assure the quality of your work?

Our editors are thoroughly tested and their work is spot checked. You will also have the opportunity to rate the service you have received from your editor. 

4. Can I send you a file?

Yes, you can send your text as a file using our online submission form. We accept a variety of file formats including Microsoft Word doc, docx, Open Office odt, ods, PDF, Microsoft Excel spreadsheets xls, xlsx, Power Point ppt, text files and more. You can send us your finished, formatted documents for checking. If you need anything else or have any difficulty, please contact us.




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